okbete Privacy Policy

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, okbete acts as the personal information controller (PIC) in respect of all personal data collected and processed through the okbete platform.

okbete has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy, the DPA, and any other applicable data protection regulations. The DPO serves as the primary point of contact for all privacy-related queries, complaints, and data subject requests.

Contact details for the DPO and our general privacy support team are set out in Section 15 of this Policy. okbete has also registered its data processing systems with the National Privacy Commission of the Philippines in accordance with registration obligations under the DPA IRR.

3 Personal Data We Collect

okbete collects only the personal data that is necessary and proportionate for the specific purposes described in this Policy. The categories of personal data we collect from okbete players are outlined in the table below:

4 How We Collect Your Data

okbete collects personal data through the following channels and methods:

• When you register an okbete account by completing the online registration form.
• When you complete KYC verification by submitting identity and address documents.
• When you make a deposit or request a withdrawal and provide payment method details.
• When you contact our support team via live chat or email at [email protected].
• When you activate responsible gaming tools such as deposit limits or self-exclusion.
• When you respond to surveys, promotions, or voluntary feedback requests.

• Through cookies and similar tracking technologies when you visit okbete.net — see Section 8 for full details.
• Through server logs that automatically record IP addresses, device information, and access timestamps.
• Through gaming platform systems that record every wager, session start/end, and in-game action for integrity, compliance, and responsible gaming purposes.
• Through fraud detection and anti-money laundering (AML) screening systems that monitor transaction and behavioural patterns.

• Identity verification and KYC service providers who cross-reference your submitted documents against official Philippine government databases.
• Payment processors (GCash, PayMaya, and bank partners) who confirm transaction completion and flag suspicious payment activity.
• PAGCOR's self-exclusion register, which okbete checks to prevent excluded individuals from opening new accounts.

5 How We Use Your Data

okbete processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose incompatible with those stated at the time of collection. The primary purposes for which okbete uses your personal data are as follows:

• Account Management: To create, maintain, and administer your okbete player account, including processing login credentials and managing account preferences.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR licensing requirements and the Philippine Anti-Money Laundering Act (AMLA).
• Payment Processing: To process deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard.
• Gaming Services: To provide access to our full range of gaming products including slots, bingo, EVO Live, Mines Grand, sportsbook betting on PBA, NBA, UFC, and boxing markets.
• Regulatory Compliance: To meet our legal obligations under the DPA, AMLA, PAGCOR regulations, and any other applicable Philippine law.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, account takeover attempts, money laundering, and bonus abuse.
• Responsible Gaming: To monitor gaming behaviour and intervene proactively where patterns suggest a player may be experiencing harm, and to administer the deposit limits, cooling-off, and self-exclusion tools described in our Responsible Gaming Policy.
• Customer Support: To respond to your queries, complaints, and disputes through live chat and email communications.
• Marketing Communications: To send you personalised promotional offers, bonuses, and platform updates — but only where you have given your explicit consent, and always with a clear opt-out option in each communication.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the okbete platform's performance, user experience, and game offering.

6 Legal Basis for Processing

Under the Data Privacy Act of 2012, okbete must have a lawful basis for processing your personal data. The legal bases on which okbete relies are as follows:

• Contractual Necessity: Processing that is necessary to perform our contract with you — including providing gaming services, processing payments, and managing your account — is carried out on this basis.
• Legal Obligation: Processing required to comply with Philippine law — including KYC verification, AML reporting, PAGCOR regulatory compliance, and age verification — is carried out on this basis.
• Legitimate Interests: Processing necessary for okbete's legitimate interests, such as fraud prevention, platform security, responsible gaming monitoring, and analytics — provided those interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications and non-essential cookies is carried out only where you have given us clear, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Disclosure

okbete does not sell, rent, or trade your personal data. We share your personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• KYC and identity verification providers engaged to authenticate player documents against Philippine government records.
• Payment processors (GCash, PayMaya, and banking partners) who facilitate deposits and withdrawals in PHP.
• Game technology providers who supply the software powering our slot, bingo, live dealer, and sports betting products.
• Cloud infrastructure and data hosting providers who store platform data on servers with appropriate security certifications.
• Fraud detection and AML screening platform providers.
• Customer support platform providers who manage live chat and email ticket systems.

All third-party service providers engaged by okbete are bound by data processing agreements that require them to handle your personal data only on okbete's documented instructions, to implement appropriate security measures, and to comply with the DPA.

• PAGCOR — as our regulatory authority, PAGCOR may request access to player records as part of licensing audits or investigations.
• The Anti-Money Laundering Council (AMLC) — okbete is required to file suspicious transaction reports (STRs) and covered transaction reports (CTRs) as mandated by the AMLA.
• Philippine law enforcement agencies and courts — where disclosure is required by a valid court order, warrant, or other lawful directive.

8 Cookies & Tracking Technologies

okbete uses cookies and similar tracking technologies on the okbete.net website to provide a functional, personalised, and secure user experience. A cookie is a small text file stored on your device by your browser when you visit a website.

• Strictly Necessary Cookies: Essential for the website to function — including session authentication, login state management, and security tokens. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, deposit method, and responsible gaming configuration so you do not need to re-enter them on every visit.
• Analytics Cookies: Collect anonymised data about how players navigate the okbete platform — which pages are visited most, session duration, and error occurrences — to help us improve platform performance. These require your consent.
• Marketing Cookies: Used to deliver personalised promotional content relevant to your gaming interests. These require your explicit consent and may be declined without affecting your ability to use the platform.

You may manage your cookie preferences at any time through your browser settings or through the cookie preference centre accessible from the footer of okbete.net. Withdrawing consent for non-essential cookies will not affect your ability to use the platform's core gaming features.

9 Data Security

okbete implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security framework includes:

• Encryption in Transit: All data transmitted between your browser and okbete servers is encrypted using TLS 1.2 or higher. Look for the padlock icon and HTTPS in your browser address bar.
• Encryption at Rest: Sensitive personal and financial data stored on okbete servers is encrypted at rest using industry-standard AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. okbete staff undergo background checks and data privacy training before being granted system access.
• Two-Factor Authentication (2FA): okbete strongly recommends enabling 2FA on your player account. 2FA is also enforced for all internal staff accounts with access to player data.
• Penetration Testing: okbete's platform undergoes regular third-party security audits and penetration testing to identify and remediate vulnerabilities.
• Incident Response: okbete maintains a documented data breach response procedure. In the event of a breach that is likely to cause harm to affected players, okbete will notify the National Privacy Commission and affected individuals within the timeframes mandated by the DPA.

While okbete takes all reasonable and proportionate steps to secure your data, no internet-based system can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying [email protected] immediately if you suspect your account has been compromised.

10 Data Retention

okbete retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes that may arise. Our standard retention periods are guided by the following principles:

• Active Account Data: All personal, financial, and gaming activity data associated with your active okbete account is retained for the full duration of your account's active status.
• Post-Closure Retention: Following account closure, okbete retains your identity, financial, and transaction records for a minimum of five (5) years to comply with AMLA record-keeping requirements and PAGCOR regulatory obligations.
• KYC Documents: Copies of identity verification documents are retained for five (5) years from the date of the last transaction or account closure, whichever is later.
• Self-Exclusion Records: Records of self-exclusion requests are retained indefinitely to prevent re-registration by excluded individuals, even after the exclusion period expires.
• Support Communications: Live chat transcripts and email correspondence with our support team are retained for two (2) years from the date of the interaction.
• Marketing Data: Where consent for marketing has been withdrawn, your marketing preferences and opt-out record are retained to ensure we do not inadvertently send future communications.

Once the applicable retention period has elapsed, your personal data is securely deleted or anonymised in a manner that prevents re-identification.

11 Your Data Subject Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to the personal data okbete holds about you. You may exercise any of these rights by contacting our DPO at [email protected]:

• Right to Be Informed: The right to know what personal data okbete collects, processes, and retains — which is the primary purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data okbete holds about you, together with information about how it is processed. okbete will respond to verified access requests within fifteen (15) calendar days.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You may update basic contact details directly through your account settings; other corrections may require contacting support.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to okbete's legal retention obligations described in Section 10.
• Right to Object: The right to object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, we will cease processing your data for that purpose immediately.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another platform, where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe okbete has not handled your personal data in accordance with the DPA.

12 Minors & Age Restriction

If okbete becomes aware that personal data has been collected from a player who is under 21 years of age, we will immediately suspend the account, void any gameplay during the underage period, and securely delete the personal data associated with the underage registration — retaining only the minimum records required by law to prevent future re-registration attempts.

Parents and guardians who believe their child may have registered on the okbete platform should contact us immediately at [email protected] so that we can take prompt action. okbete also recommends the use of parental control software to prevent minors from accessing online gaming sites.

13 Third-Party Links

The okbete platform may contain references to third-party services — such as payment processors or game software providers — that operate their own websites and privacy policies. okbete is not responsible for the privacy practices of any third-party website or service that is not directly operated by okbete.

When you interact with a third-party payment provider such as GCash or PayMaya to complete a transaction, you are subject to that provider's own terms of service and privacy policy in respect of the data you share directly with them. okbete encourages you to review the privacy policies of any third-party services you use in connection with your okbete account.

14 Updates to This Policy

okbete reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. When material changes are made, we will notify registered players by email to the address on file and/or by displaying a prominent notice on the okbete platform for at least seven (7) days before the changes take effect.

Minor updates — including clarifications, typographical corrections, and non-material amendments — may take effect immediately upon publication without advance notice. The "Effective Date" at the top of this Policy will always reflect the date on which the current version came into force.

Your continued use of the okbete platform following any update to this Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any material change to this Policy, you should cease using the platform and may request account closure as described in our Terms and Conditions.

15 Contact & Data Protection Officer

For any questions, concerns, or requests related to this Privacy Policy or the personal data okbete holds about you, please contact our Data Protection Officer and support team using the details below:

• Privacy & DPO Email: [email protected] — please include "Privacy Request" or "DPO" in your subject line for fastest routing.
• Live Chat: Available on the okbete platform from 8:00 AM to 11:00 PM Philippine Standard Time (PST), every day of the week.
• Response Target: okbete aims to acknowledge all privacy-related email queries within four (4) hours and to provide a substantive response within fifteen (15) calendar days, as required under the DPA.
• National Privacy Commission: If you are not satisfied with okbete's response to your privacy concern, you have the right to lodge a complaint with the NPC of the Philippines through their official channels.

This Privacy Policy was last reviewed and updated on 1 January 2026. This version supersedes all previous okbete privacy policy documents.